About the role
You'll be the voice of our users, helping them get the most out of Seed and bringing their feedback back to the team.
What you'll do
- Support users and help them reach their financial goals with Seed.
- Turn user feedback into clear insight for product and engineering.
- Build guides, help content, and onboarding that scale.
- Track satisfaction and drive improvements in the experience.
What we're looking for
- 3+ years in customer success or support, ideally at a product company.
- Excellent written and verbal communication.
- Genuine empathy and patience with users.
- Comfortable working closely with product and engineering.
Nice to have
- Experience supporting a fintech or consumer finance product.
- Familiarity with support tooling and help-center platforms.